White River Health announced today that, effective April 1, 2026, its hospitals and facility-based services are out of network with UnitedHealthcare for individuals with UnitedHealthcare commercial and Medicare Advantage plans. Arkansas state retirees, teachers and patients with VA coverage are not affected by this change.
The announcement follows ongoing negotiations between the two organizations. White River Health leaders expressed disappointment that an agreement could not be reached.
“This is not the outcome we wanted,” said Steven Webb, president and CEO of White River Health. “We are disappointed we were unable to come to terms with UnitedHealthcare on a contract that ensures patients can continue accessing high-quality care in their community. Our priority remains ensuring patients can get the care they need, close to home.”
While out of network, patients with UnitedHealthcare coverage may experience higher out-of-pocket costs depending on their specific plan.
White River Health emphasized that the change applies only to hospital and facility services. White River Health physicians and professional services, such as routine office visits and exams, remain in network with UnitedHealthcare at this time.
Patients may continue to receive care at White River Health; however, they are encouraged to review their insurance benefits and explore options for greater affordability. Those currently undergoing treatment, managing chronic conditions or who are pregnant may qualify for continuity of care through UnitedHealthcare, which could allow temporary in-network access to White River Health for a limited time. Requests for continuity of care must be submitted to UnitedHealthcare by April 30 and are subject to approval by the insurer. Patients are also encouraged to contact UnitedHealthcare to understand their out-of-network benefits and to speak with their employer or HR representative, if applicable, about coverage options.
“We remain committed to our patients and to delivering compassionate, high-quality care,” Webb added. “We are here to help our community understand their options and continue accessing the services they need.”
For more information, visit WhiteRiverHealth.com/UHC or call (870) 262-3777.
Have a news tip or event to promote? Email White River Now at news@whiterivernow.com. Be sure to like and follow us on Facebook and Twitter. And don’t forget to download the White River Now mobile app from the Google Play Store or the Apple App Store.
Get up-to-date local and regional news/weather from the First Community Bank Newsroom on Arkansas 103.3 KWOZ every weekday morning and afternoon. White River Now updates are also aired on weekday mornings on 93 KZLE, Outlaw 106.5, and Your FM 99.5. Catch CBS News around the top of every hour on 1340 KBTA.
